1. When and how do we collect your personal information?

We will not use your personal information without a good reason to do so according to the law. We will only use it if you have given us permission or if it’s necessary to follow the law.
When you visit our website or app, we collect personal information about you automatically and when you interact with us for any other purpose, as described in this Privacy Notice.

2. What personal information do we have about you?

The personal information may either be directly provided by you (e.g. when filling a web form or interacting with a website or app), provided by the third parties owning or managing the apps or obtained through trusted publicly available sources, having obtained your consent to provide us with such personal information where necessary under applicable law. We may collect various types of personal information about you, including:

• your electronic identification data where required for the purpose of the delivery of products or services (e.g. login, access right, passwords, IP address, online identifiers/cookies, system activity logs, access and connexion times);
• information regarding your browser and device (e.g. internet service provider’s domain, browser’s type and version, operating system and platform, screen resolution, device manufacturer and model);
• statistics in relation to your use of our website or our app (e.g. information regarding the pages visited, information researched, time spent on our website);
• usage data (i.e. date and time of access of our website or app, files downloaded);
• with your permission, your device’s location when using our app (unless you disabled this function by changing your device’s settings); and
• more generally, any information you provide to us when using our website or app.

3. Why do we use your personal information and on what basis?

3.1 Legal basis for the processing

We will not process your personal information if we do not have a proper justification foreseen in the law for that purpose. Therefore, we will only process your personal information if we have obtained your prior consent or, as permitted if the processing is necessary to comply with our legal or regulatory obligations.
To withdraw your consent or to get more information on our specific interests and your rights, our Privacy Officer here [privacy.pharmacanada@novartis.com].

3.2 Purposes of the processing

We always process your personal information for a specific purpose and only process the personal information, which is relevant to achieve that purpose. In particular, we process your personal information for any or all of the following purposes:

• manage and improve our website and apps (e.g. diagnose server problems, optimize traffic, integrate and optimize web pages where appropriate);
• measure the usage of our website or apps (e.g. by drawing up statistics about the traffic, by gathering information regarding the users’ behaviour and the pages they visit);
• improve and personalize your experience and better tailor content to you (e.g. by remembering your selections and preferences, by using cookies);
• with your permission, send you personalized location-based services and content;
• improve the quality of our products and services and expand our business activities;
• monitor and prevent fraud, infringement and other potential misuse of our website or app;
• reply to an official request from a public or judicial authority with the necessary authorisation;
• manage our IT resources, including infrastructure management and business continuity;
• preserve the company’s economic interests and ensure compliance and reporting (such as complying with our policies and local legal requirements, tax and deductions, managing alleged cases of misconduct fraud, conducting audits, defending litigation);
• archiving and record keeping; and
• any other purposes imposed by law and authorities.

4. Who has access to your personal information and to whom your personal information is transferred?

We will not sell, share, or otherwise transfer your personal information to third parties other than those indicated in this Notice.
We will share your personal information with the following third parties:

• our personnel (including personnel, departments or other companies of our group);
• our independent agents or brokers (if any);
• our other suppliers and services providers that provide services on our behalf:
  • marketing agencies;
  • IT systems providers, cloud service providers, database providers and consultants;
• members of the medical, nursing, pharmaceutical and related healthcare professions
• any third party to whom we assign or transfer any of our rights or obligations; and
• our advisors and external lawyers in the context of the sale or transfer of any part of our business or its assets.

The above parties are contractually obliged to protect the confidentiality and security of your personal information, in compliance with applicable law.

5. Will we share your personal information outside your province or country of residence?

The personal information we collect from you may also be processed, accessed or stored in a province, state or country outside the province or country where we are located, which may not offer the same level of protection of personal information.
If we transfer your personal information to external companies in other jurisdictions, we will make sure to protect your personal information by

• applying the level of protection required under the local privacy laws that apply to us;
• acting in accordance with our policies and standards.

For intra-group transfers of personal information we’ve adopted Binding Corporate Rules, a system of principles, rules and tools in an effort to ensure effective levels of data protection relating to transfers of personal information. Read more about the Sponsor Binding Corporate Rules by clicking here.

6. How do we use cookies and other similar technologies on our websites and apps?

We may also collect and process information about your visit to this website or app, such as the pages you visit, the website you came from and the searches you perform. We may use such information to help improve the contents of the site or app and to compile aggregate statistics about people using our site for our internal usage statistics and market research purposes.
In doing this, we may install "cookies" or similar technologies that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access.
Cookies are created and stored on the user’s computer, phone or other devices when the user's browser loads a particular website. Every time the user goes back to the same website, the browser retrieves and sends this "cookie" file to the website. Cookies are useful because they serve key purposes like helping a website remember your preferences and settings, performing analytics to improve services, serving you relevant content or advertisements and authenticating you on the websites. Cookies do not damage your computer.
To manage cookies, please visit our Cookie Preference Centre.
If you do not accept our cookies, you may not be able to use all functionalities of our website or app. When you visit our websites, you may be presented with a cookie-setting banner that allows you to manage the settings and accept or deny the cookies. It is legally permitted to store cookies on your machine if they are essential to the operation of the website, but for all other types of cookies we need your permission to do so.

7. How do we protect your personal information?

We have implemented appropriate technical and organisational measures to provide an adequate level of security and confidentiality to your personal information.
The purpose thereof is to protect it against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing. These measures take into account:

• the state of the art of the technology
• the costs of its implementation;
• the nature and sensitivity of the information; and
• the risk of the processing.

The purpose thereof is to protect it against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing. Moreover, when handling your personal information, we comply with the following obligations:

• we only collect and process personal information which is adequate, relevant and not excessive, as required to meet the above purposes;
• we ensure that your personal information remains up to date and accurate (for the latter, we may request you to confirm the personal information we hold about you and you are also invited to spontaneously inform us whenever there is a change in your personal circumstances so we can ensure your personal information is kept up-to-date); and
• we may process any sensitive information about yourself you voluntarily provide in compliance with applicable privacy laws and strictly as required for the relevant purposes listed above, the information being accessed and processed solely by the relevant personnel, under the responsibility of one of our representatives who is subject to an obligation of professional secrecy or confidentiality.

8. How long do we store your personal information?

We will only retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements, unless overriding legal or regulatory schedules require a longer or shorter retention period.

9. What are your rights and how can you exercise them?

You may exercise the following rights under the conditions and within the limits set forth in the law:

• the right to be informed about what personal information we have about you and how we process your personal information;
• the right to access your personal information as processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, to request its correction or updating;
• the right to withdraw your consent at any time. However, we may no longer be able to provide you with our services;

If you have a question or want to exercise the above rights, you may contact our Privacy Officer here [privacy.pharmacanada@novartis.com].

10. How will you be informed of the changes to our Privacy Notice?

We may change or update this Notice from time to time by posting a new Privacy Notice. If we make important changes to this Privacy Notice, we will notify you in a manner that brings them to your attention. That said, please keep checking this Notice occasionally so that you are aware of any changes.

11. How can you get in touch with us?

Our Privacy Officer will respond to your requests for access, correction or deletion and handle complaints you may have about our privacy practices. If you have any questions or comments about this Policy or the protection of your personal information, please contact our Privacy Officer here [privacy.pharmacanada@novartis.com].

1. Acceptance

Your access to and use of this site (the “Site”) is subject to the following terms and conditions (the “Terms of Use”) and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, these Terms of Use.

2. Medical information/conditions

The Site includes information on health for general information purposes. The health information contained herein is provided for educational purposes only. Any opinions by experts consulted in a particular field in relation to the content of the Site or publication provided solely represents the opinion of the expert or the publication.

Product information on this Site is provided by Novartis Pharmaceuticals Canada Inc. (“Novartis”) and is intended for general information purposes only. This Site is intended for use in Canada only. Many pharmaceutical and medical device products listed are available upon prescription from a physician or qualified health care professional only, and not all such products may be available in all countries. The product information is not intended to provide complete medical information.

3. Use of information

You may freely browse the Site, but you may only access, download or use information from this Site, including any text, images, audio, and video (the "Information") for your own non-commercial use. You may not distribute, modify, transmit, reuse, repost, or use the Information for commercial purposes, without written permission of Novartis. You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any Information you download. You should assume that everything you see or read on this Site is protected by copyright unless otherwise noted and may not be used except as provided in these Terms of Use or in the text on the Site without the written permission of Novartis except as otherwise permitted in this paragraph, Novartis neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Novartis. With the exception of the foregoing limited authorization, no license to or right in the Information, or any copyright of Novartis or of any other party is granted or conferred to you.

4. Trademarks/proprietary rights

You should assume that all product names appearing on this Site, whether or not appearing in large print, italics or with the trademark symbol are trademarks of Novartis, its affiliates or licensors. This Site may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of Novartis and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Novartis and/or other parties is granted to or conferred upon you. All product names published in italics on this Site are trademarks owned by or licensed to the Novartis Group.

5. Disclaimer of warranties

While Novartis uses reasonable efforts to ensure that the Information is accurate and up to date, the Information may contain inaccuracies or typographical errors. Novartis reserves the right to make changes, corrections and/or improvements to the Information, and to the products and programs described in such Information, at any time without notice. Novartis makes no warranties or representations as to the accuracy of any of the Information. Novartis assumes no liability or responsibility for any errors or omissions in the content of the Site. ALL INFORMATION IS PROVIDED "AS IS." NOVARTIS PROVIDES NO WARRANTIES ABOUT THE COMPLETENESS OR ACCURACY OF THE INFORMATION ON THIS SITE OR ITS POSSIBLE USES. CONSEQUENTLY, THE INFORMATION SHOULD BE CAREFULLY EVALUATED BY SITE VISITORS. NEITHER NOVARTIS, NOR ANY OTHER NOVARTIS GROUP COMPANY, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE TO YOU SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THIS SITE, OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Novartis also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, or use of the Information. Novartis reserves the right to discontinue this Site at any time without notice and without liability.

6. Information you supply to us

Except for information covered by our Privacy Notice, any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and nonproprietary. Anything you transmit or post becomes the property of Novartis or its affiliates and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Novartis is free to use, without compensation to you, any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

7. Worldwide products

This Site may contain information on worldwide products and services, not all of which are available in every location. A reference to a product or service on this Site does not imply that such product or service is or will be available in your location. The products referred to on this Site may be subject to different regulatory requirements depending on the country of use. Consequently, visitors may be notified that certain sections of this Site are intended only for certain kinds of expert users or only for audiences in certain countries. You should not construe anything on this Site as a promotion or advertisement for any product or for the use of any product that is not authorized by the laws and regulations of your country of residence.

8. Disclaimer

Nothing on this Site shall be interpreted as canvassing or public offering, nor constitute an invitation or offer to invest, subscribe, purchase or deal in the shares or any other securities of Novartis or any of its affiliates. In particular, actual results and developments may be materially different from any forecast, opinion or expectation expressed on this Site and the past performance of the price of securities must not be relied on as a guide to their future performance.

9. Links to this Site

Novartis has not reviewed any or all of the third-party websites which contain links to this Site and is not responsible for the content of any such off-site pages or any other sites linked to the Site. If you wish to link your website to this Site, you may only link to the home page. You may not link to any other pages within this Site without the prior written consent of Novartis use of one or more portions of this Site in the site of any third parties without written consent is likewise prohibited.

10. Links to other sites

Links to third-party sites may be provided for the interest or convenience of visitors to this Site. We will endeavor to inform you when you are leaving this Site that the terms of use and privacy policy of the third-party site may be different. However, Novartis accepts no liability for links from us to others, and in particular we are not responsible for the accuracy or legality of the content thereof. We accept no liability deriving from a breach or omission in the privacy policies of third parties.

11. Postings to this Site

Although Novartis may from time to time monitor or review discussions, chats, postings, transmissions, message boards, and the like on the Site, Novartis is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, promotional materials, obscenity, pornography, profanity, danger, privacy disclosure or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, promotional, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Novartis will fully cooperate with any law enforcement authorities or court order requesting or directing Novartis to disclose the identity of anyone posting any such information or materials.

12. Consequences

If we become aware that you have violated any of the terms and conditions contained in these Terms of Use, we may immediately take corrective action, including preventing the user from using the services offered by Novartis and removing any information, data and content put on the Site by the user, at any moment and without notice. If we have been injured by your violation we may, in our sole discretion, seek to recover damages from you.

13. Revisions

Novartis may at any time revise these Terms of Use by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms of Use to which you are bound.